CUSTOMER CARE

PAYMENT METHODS

Payment by Credit Card
You will use PayPal's secure on-line payment system - it is credit card ready for your convenience, you don't need to sign up for a PayPal account if you don't want to, and your security is assured. You can be sure that the transaction is secure, by a padlock, or key icon located at the bottom of your browser window. This icon will appear during the checkout, when your credit card information is entered. We accept American Express, Visa, Master Card and Discover cards.

For the security of sensitive information, we use PayPal's secure payment system and we do not retain credit card details in our system

Payment via PayPal
PayPal payment via email is also accepted and it is enabled when you check out on the Shopping Cart.

Please note that all orders must be processed in US dollars.

DELIVERY TIME

Orders are shipped promptly. Expect delivery of in-stock merchandise within 4-10 business days, unless you are otherwise notified. During holidays order early for prompt delivery.

SHIPPING

Orders are shipped by UPS. Orders are packaged to ship as economically as possible. Oversize or overweight orders will be shipped under the same criteria, and we will notify of any additional fees prior to final shipment for orders placed outside of the United States.

Payment of any duty, VAT, customs, tax and/or similar fees affixed to orders placed outside of the United States are the responsibility of the end recipient.

Orders shipped outside of the United States or Canada are FINAL sales and are NOT returnable and are NOT refundable.

RETURN POLICY

Our products are SATISFACTION GUARANTEED for 30 days from the date of purchase. Within 30 days of receiving your order, and provided items are unused, we will provide an exchange or a refund if you are not completely satisfied. If you need to return or exchange an item, please send it back to us along with the invoice, indicating what action you would like us to take. Shipping charges are not refundable, however, we will provide free shipping for your new selections.

CONSUMER CONFIDENTIALITY

At 99tcmpharmacy.com, we are sensitive to issues of consumer confidentiality and privacy. We assure you that we will never sell your confidential information to a third party, or use it in any way to violate your confidentiality. For information view our privacy policy.